Find the friction. Then remove it.
Every department has work that swallows time and adds nothing: re-keying, chasing, formatting, copying between systems. Two to four hours with the people who actually do the job finds it. Then we decide, with them, whether the fix is training, a tool, or a build.
- Businesses that have been through Stages 1 to 3 and want the next level of return.
- Department heads who know their team is losing hours but cannot name where.
- Any single department with an obvious bottleneck, bought on its own.
- A friction map for the department, with hours attached.
- A prioritised fix list: training, tooling or build, and why.
- Quick wins delivered during the session where they are that quick.
- A scoped proposal for anything that needs building.
What happens, in order.
Watch the work
We sit with the people doing the job and follow the real process, not the one on the org chart. The workarounds and the double entry show up quickly.
Name the friction
Together we list what costs time, what causes errors, and what people dread. Each item gets an honest estimate of hours and a view on how fixable it is.
Choose the fix
Some friction disappears with an hour of training. Some needs a tool the business already pays for, set up properly. Some needs a build. You get the recommendation for each, in order.
Where the answer is tooling, the follow-on starts with low-risk, low-effort, high-gain prototypes that prove the gain before anything is built in full.
Next: Prototypes and Build →The five stages.
Each stage is bought on its own. Together they take a business from a first conversation to AI working properly in every department.
Free call
One free hour with Gary. We learn how your business runs, where the friction is, and whether the programme fits.
You get A straight answer on fit, and a clear next step.
Stage 1Leadership Discovery and Roadmap
A working session with your leadership team. We map where time is lost, what AI can take on, and what that is worth.
You get A written roadmap, sequenced and costed, that the board can act on.
Stage 2Leadership AI Training
Leaders learn to use AI well before the company does: prompting craft, judgement, and where AI fits and where it does not.
You get A leadership team that can direct AI, not just approve it.
Stage 3Company-wide AI Adoption
Every team trained on the tools they will actually use, a usage policy signed off, and the right tools rolled out.
You get A whole company using AI safely, with hours back every week.
Stage 4Departmental Discovery
Two to four hours inside each department with the people who run it. We find the friction and decide how to remove it.
You get A prioritised fix list per department: training, tooling or a build.
Before you book.
Can we start with one department?
Yes. Departmental Discovery is priced per department and often starts with the one causing the most pain. The rest can follow.
Who needs to attend?
The department head and the people who do the work day to day. Two to five people is typical. The session is at their desks where possible.
What if the fix is a tool we already have?
Then that is the recommendation. A good share of the friction we find is solved by tools the business already pays for, used properly.
Start with a conversation.
One free hour with Gary. We learn about your business and both decide whether there is a fit. If there is, Leadership Discovery is the first paid stage.